Privacy Policy

1. Introduction

This Privacy Policy explains how CrowAI ("CrowAI", "we", "us" or "our") collects, uses, and protects your information when you use our website at https://usecrowai.com and our web application (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information you provide to us

• Account information: name, email address, password (if you create an account with email/password), and other details you choose to provide.
• Authentication data: when you sign in using Google or other third-party providers, we receive basic profile information (such as name and email) from those providers as allowed by your settings with them.
• Uploaded photos and content: photos, images, and other content you upload so that our AI models can generate studio-quality headshots and other AI images.
• Billing and payment data: if you subscribe to a paid plan, we may collect billing-related information such as your billing address and partial payment details through our payment processor. Full payment card details are typically handled directly by the payment processor and not stored by us.
• Support requests: any information you provide when contacting us for support or feedback.

2.2 Information we collect automatically

• Usage data: information about how you interact with the Service, such as pages viewed, features used, the types of photo packs or templates you try, and the time and date of your visits.
• Device and log data: IP address, browser type, operating system, device identifiers, and other technical information sent by your browser.
• Cookies and similar technologies: we may use cookies or similar technologies to remember your preferences, maintain your session, and help us understand how you use the Service.

2.3 Information from third parties

We may receive information about you from third-party services, for example when you sign in with Google or when we use analytics, payment, or authentication providers. The information we receive depends on the provider and your settings with them.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining the Service.
• Generating AI images, headshots, and related outputs from your uploaded photos.
• Managing your account, subscriptions, and credits.
• Processing payments and preventing fraud.
• Improving and optimizing our AI models and the Service.
• Responding to your questions, requests, and support inquiries.
• Sending important notices, such as changes to our terms or policies.
• Sending optional marketing and promotional messages (you can opt out at any time).
• Complying with legal obligations and enforcing our Terms of Service.

4. AI Training and Use of Uploaded Content

Our Service uses uploaded images and prompts to generate AI-based outputs. Depending on how we configure the Service, we may:

• Use your uploaded content and generated outputs to provide the Service to you (for example, to generate your chosen headshot styles or photo packs).
• Use aggregated, anonymized, or de-identified data for analytics, service improvement, and training or fine-tuning AI models.

We do not sell your personal photos or personally identifiable data to third parties. If we make material changes in how we use your content for AI training in the future, we will update this Policy and, where required by law, obtain your consent.

5. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

• Contract: to provide and operate the Service in accordance with our Terms of Service.
• Legitimate interests: to improve the Service, prevent fraud, and protect our users and business.
• Consent: for certain types of processing such as optional cookies or marketing communications, where we request it.
• Legal obligation: where processing is required to comply with applicable law.

6. How We Share Your Information

We may share your information with:

• Service providers: third-party vendors who help us operate the Service, such as hosting providers, payment processors, analytics providers, and email or support tools.
• Business partners: in limited cases where we jointly offer features, promotions, or integrations.
• Compliance and safety: to comply with laws, regulations, legal processes, or lawful requests; to protect our rights, property, or safety; or to protect users and the public.
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties in the traditional sense of "sale" for money. If applicable law gives "sale" a broader meaning, we will respect your rights under that law.

7. International Data Transfers

Our servers, service providers, and partners may be located in different countries. By using the Service, you understand that your information may be processed in countries other than your country of residence, which may have different data protection laws. Where required, we implement appropriate safeguards to protect your information.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements. We may retain certain aggregated or de-identified information for longer periods for analytics and service improvement.

You may delete your account or request deletion of certain data, subject to reasonable limitations (for example, information we must keep for legal, security, or billing records).

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or request restriction of certain processing.
• Withdraw consent where processing is based on your consent (this does not affect prior processing).
• Request a copy of your data in a portable format where technically feasible.

To exercise your rights, please contact us using the contact details provided at the end of this Policy. We may need to verify your identity before responding to your request.

10. Security

We use reasonable technical and organizational measures designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Service is not intended for children under 13 years of age (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Your continued use of the Service after any changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

hello@primesens.com